Costack Spices

UK spice and seasoning brand.

Bola brings structure to operations and marketing so the founders do not have to hold every thread.

The relationship began with Bola personally in January 2024 and has been delivered through BCM since January 2026.

Before

Bola joined as the brand was relaunching sales after a long break. The CEO and COO were carrying everything themselves, including bringing creators on board, with no documentation and no set process.

What Bola took on

  • Heads up operations, social media and marketing, and contributes to business strategy

  • Runs a weekly marketing and operations meeting with the CEO and produces a written pack after each one, recording decisions, actions with owners, and risks

  • Manages the marketing and social media executive and holds external suppliers to agreed performance

  • Has directed agencies and specialists across the engagement, including paid search, the TikTok Shop operator and creator outreach

  • Leads campaigns for new spice launches, the label redesign and the move to a new bottle format

  • Plans the campaign calendar and sale periods, and runs creator seeding on TikTok

  • Sourced a third party fulfilment partner, reviewing providers and preparing a shortlist

  • Audited social media reporting, corrected errors and set calculation rules so the figures can be trusted

What changed

The business now works to documented processes with clear ownership.

What clients say

“With Bola, I can hand something over knowing she will give it the attention it deserves.”

Dorothy, COO, Costack Spices